Client Relation Executives - IT (225-1010)

Client Relation Executives in the IT sector play a critical role in bridging the gap between the company and its clients. They are responsible for maintaining strong, positive relationships with existing clients while also seeking opportunities to expand the business through strategic partnerships. In the ever-evolving world of technology, these professionals ensure that clients' needs and expectations are understood and met with the company’s technological capabilities and solutions. They possess a deep understanding of the company's products and services and communicate effectively to convey the value propositions to clients. Their goal is to maximize client satisfaction, retention, and new business development through personalized service and innovative problem-solving.

Responsibilities

• Develop and maintain strong relationships with clients in the IT industry.
• Collaborate with sales teams to generate leads and grow existing client portfolios.
• Understand and anticipate client needs to provide tailored IT solutions and services.
• Act as a liaison between clients and internal teams to ensure successful project delivery.
• Provide regular updates and feedback to clients regarding project progress and changes.
• Identify opportunities for upselling and cross-selling IT products and services.
• Facilitate negotiations and contracts with clients to achieve mutually beneficial agreements.
• Resolve client issues promptly and effectively to maintain high satisfaction levels.
• Conduct regular client meetings to review account status and discuss future needs.
• Stay informed about industry trends to provide clients with relevant insights and advice.
• Prepare and present reports on client interactions and outcomes to senior management.
• Maintain accurate records of client communications and agreements using CRM software.

Requirements

• Bachelor’s degree in Business Administration, IT, or a related field.
• Proven experience in client relationship management within the IT sector.
• Strong communication and interpersonal skills are essential for success.
• Ability to understand and articulate complex technical concepts to non-technical audiences.
• Experience with CRM software and managing client data efficiently and securely.
• Demonstrated ability to handle multiple projects while adapting to changing priorities.
• Strong negotiation and problem-solving skills to address client concerns and needs.
• Proficiency in understanding IT products and services to effectively support clients.
• Willingness to travel to meet clients and attend industry events as needed.