Claims Engineer

Primary Details

Time Type: Full time



Worker Type: Employee

QBE is a global business insurer and reinsurer with operations in all of the key insurance markets.

Today, we employ more than 13,000 people around the world.

In 2009, we expanded our Middle East offering by opening an office in Dubai to service the Middle East, North and Sub-Saharan Africa, Turkey and Commonwealth of Independent States/Former Soviet Union states. With comprehensive products and deep underwriting expertise, we can cover a wide range of business risks and find solutions to even the most complex challenges. QBE Insurance, Middle East is regulated by the Dubai Financial Services Authority and is licensed to carry on Financial Services with or for professional clients.

The Opportunity:

Were looking for a Claims Engineer to join our team in Dubai. Automotive Protection operates around the world offering vehicle warranty and GAP solutions and a range of other automotive loyalty and retention products. Due to continuing growth, a new position is being created to assist our major corporate clients making claims under the various Automotive Protection schemes such as Vehicle Mechanical & Electrical Warranty; GAP; Tyre; Alloy Wheel; Scratch & Dent.

Your New Role:

• Provide technical guidance and analysis for complex and high-value claims.
• Assist in implementing and maintaining claims management strategies.
• Maintain comprehensive knowledge of insurance guidelines and policies.
• Build and maintain relationships with stakeholders.
• Manage a portfolio of complex or high-value claims.
• Act as an escalation point for customer complaints.
• Provide technical expertise and mentoring for team development.
• Engage with the team to encourage partner relationships.
• Support process improvement through negotiation and dispute resolution.
  
  
  
  

About you:

• A good level of theoretical motor vehicle technical knowledge (gained in a mechanical role; vehicle aftersales role or motor warranty role) is required.
• Experience of working in a mechanical repair environment is desirable, whether hands-on or as an administrator, adviser or manager.
• You should have a passion for delivering excellent customer service and possess great communication skills, whether by telephone, in writing or face to face.
• Good spoken and written English is essential and conversational Arabic is desirable.
• You should have good basic computer skills required including Word and Excel.
  
  
  
  

Why QBE? At My Best



At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability



At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen! 

Skills:

Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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