Chief Operating Officer COO Forex Industry

Position Overview

We are seeking an experienced Chief Operating Officer (COO) to oversee the daily operations of our entity in Dubai, ensuring optimal performance, compliance, and client service. The COO will play a pivotal role in strategic execution, operational excellence, and regulatory alignment.

Key Responsibilities:

• Oversee all operational functions within the business to ensure efficiency, scalability, and profitability.
• Develop and implement operational strategies that align with overall business objectives.
• Manage relationships with liquidity providers, PSPs, technology vendors, and other key partners.
• Ensure seamless integration of operational systems and trading platforms (e.g., MT4/MT5, CRM tools).
• Develop and maintain SOPs for client onboarding, support queries, issue escalation, and complaint resolution.
• Promote a client-centric culture across the operational teams.
• Ensure all operations comply with regulations and internal compliance standards.
• Maintain and monitor operational risk frameworks.
• Serve as the operational liaison for internal and external audits.
• Ensure robust risk mitigation strategies in volatile market conditions.
• Collaborate with the executive team on long-term strategic planning.
• Lead the implementation of initiatives to enhance revenue, reduce costs, and improve service delivery.
  
  
  

• Bachelor’s or master’s degree in business, Finance, Economics, or related field.
• Familiarity with CRM systems, performance marketing tools, and affiliate platforms.
  
  
  

• Competitive compensation package.
• Opportunity to lead and growth in a fast-scaling fintech company.
• International team and collaborative work culture.
• Career advancement opportunities in a global environment.
• Minimum 5-8 years of operational leadership experience within the Forex or broader Financial Services sector.
• Strong understanding of FX trading platforms, market structure, regulatory frameworks, and operational risk.
• Demonstrated experience managing high-performing teams, including client facing functions.
• Fluency in English required; additional languages are a plus.