Call Centre Executive (225-614)

As a Call Centre Executive, you will be the first point of contact between our company and our valued customers. Your main role is to provide stellar customer service by effectively managing customer inquiries, resolving issues promptly, and offering tailored solutions aligned with the company's policies. You will need to be an excellent communicator, well-versed in interpersonal skills, and capable of turning challenging situations into positive experiences for customers. The ability to multitask and handle a fast-paced environment is crucial. Your involvement is essential in ensuring customer satisfaction and loyalty, thus playing a pivotal role in the organization’s success. We are looking for someone who is customer-oriented, self-motivated, and constantly eager to learn and grow within the company.

Responsibilities

• Answer customer calls promptly with a friendly and helpful demeanor.
• Listen attentively to customer inquiries and provide accurate information.
• Resolve product or service issues efficiently, offering effective solutions.
• Maintain detailed records of customer interactions in the CRM system.
• Provide customers with company updates, promotions, and new offerings.
• Handle customer complaints professionally, ensuring customer satisfaction.
• Collaborate with internal teams to improve customer service processes.
• Meet or exceed performance metrics and customer satisfaction goals.
• Participate in training sessions to enhance customer service skills.
• Implement feedback to continuously improve customer service techniques.
• Follow company communication scripts during all customer interactions.
• Strive to build positive relationships with customers to boost loyalty.

Requirements

• Previous experience in a call centre or customer service environment preferred.
• Excellent communication skills, both verbal and written, are essential.
• Ability to work under pressure and handle challenging customer situations.
• Strong problem-solving skills and the ability to multitask effectively.
• Proficient in using CRM software and Microsoft Office Suite applications.
• Flexible and adaptable to accommodate varying shifts and responsibilities.
• High school diploma or equivalent; relevant certifications are a plus.