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Job Description

Job Purpose

The CAFM Support Specialist is responsible for supporting the CAFM and Contact Center Manager in configuring, operating, and analyzing CAFM and Helpdesk Systems.

Key Responsibilities

  • Support the CAFM team with the configuration and operations of CAFM & Helpdesk systems.
  • Support in CAFM and other technology-related activities.
  • Log and resolve CAFM-related requests.
  • Support in data analysis and management tasks and other tasks given by management.
  • Support the team with administrative functions.
  • Cover contact center agent role when required.

Skills Required

  • Strong analytical skills.
  • Strong customer service skills.
  • Strong organizational skills, interpersonal skills, and a positive attitude.
  • Strong verbal and written communication skills.
  • Proven skills related to the position.
  • Great multi-tasking abilities and attention to detail.

Qualifications

  • Degree in Information Technology or Equivalent Experience.

Other Requirements

  • Outline the areas of responsibility assigned to each person, including where duties may overlap and who is ultimately responsible for the finished product or service. Also, specifically describe the level of authority the person has over other people and function.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://engiecofelymannai.com/ Job Function: Others
Company Industry/
Sector:
Engineering Services

What We Offer


About the Company

Mannai Energy, previously known as ENGIE Cofely Mannai, provides bespoke sustainable energy and Infrastructure management solutions for properties, industries, and Campuses, who are engaged in the carbon-neutral transition. We are on a transformative mission to create value through performance and common good through long-term partnerships with our clients across the region. As part of the Mannai Corporation QPSC, a trusted partner in the region, Mannai Energy provides locally relevant solutions based on our global expertise and best practices, enabling our clients to reap the benefits of a more efficient, lower carbon, and increasingly digital landscape. As a trusted partner, Mannai Energy is firmly rooted in the region, driving growth, innovation, and sustainability. Our global partnerships combined with local expertise enable us to provide customers with the right, locally relevant solutions that yield real business results. As part of the ENGIE Group, a global energy leader present in 70 countries, ENGIE Solutions generates locally-relevant solutions based on global expertise and best practices, enabling our clients to reap the benefits of a more efficient, lower carbon, and increasingly digital landscape. While our global presence gives us access to the most advanced technologies, vast skills and resources, and significant investments in R&D and sustainable research, ENGIE Solutions is firmly rooted in the region. Established in 2014 as a joint venture between Mannai Corporation and ENGIE, ENGIE Solutions operate in Qatar as ENGIE Cofely Mannai bringing decades of experience by delivering the right facility management and energy optimization solutions to our customers right here in the Middle East. Our global presence combined with local expertise enables us to provide customers with the right, locally-relevant solutions that yield real business results.

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