Business Process Analyst

Job responsibilities

• Facilitate process discovery and improvement workshops with AWR process owners and subject-matter experts to understand scope, stakeholders, systems, controls, risks, pain points and dependencies.

• Develop and maintain standardised As-Is and To-Be process maps, narratives, RACI/SIPOC views where relevant, and supporting evidence using approved AWR templates, BPMN standards and the Enterprise Architecture repository.

• Analyse root causes, non-value-added activities, control gaps and automation opportunities; translate findings into practical improvement recommendations and business requirements for AWR digitisation initiatives.

• Analyse and document functional, process, data, control and reporting requirements for digitisation initiatives such as ERP, CRM, procurement and workflow solutions.

• Deliver process-oriented training for AWR stakeholders to support the implementation and adoption of new or amended policies, processes and ways of working.

• Support AWR corporate policies, procedures, SOPs and forms, including drafting, owner coordination, review, standardisation, approval tracking, coding, version control and publication.

• Maintain accurate and current approved policies and processes in the AWR Portal, Enterprise Architecture repository and Document Master List, ensuring accessibility, consistency and traceability.

• Support the definition and monitoring of SMART process KPIs, baselines, milestone status and improvement benefits, including cycle time, policy review timeliness and overdue owner actions.

• Coordinate with AWR corporate departments, business units and process/policy owners to validate deliverables, close actions and support implementation and awareness activities.

Educational qualification

• Bachelor’s degree with a background in quality management, performance management or consulting. Knowledge of improvement tools such as Six Sigma desirable.
• Business Analysis, BPMN, Lean Six Sigma, process management or project-management certification is advantageous.

Work experience

• Experience: 4- 6 years’ experience in a similar role Excellent knowledge of the latest and leading practices in process management methods and technologies.

Competencies

• Proficiency in MS Office and tools such as Power BI, Business Intelligence etc.

• Knowledge in performing audits on quality, process, compliance etc.

• Knowledge of Excellence models such as ISO, EFQM, DQA etc 

Languages

• English: fluent written and spoken communication required. 

• Arabic: advantageous