Business Planning And Analytics Manager

Job Purpose

Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. The team oversees key business areas, including Catering, Product, Retail, Cabin Crew Management, the Cabin Crew Centre of Excellence, and Uniform Standards & Development - each fundamental to our global operations.

If you are passionate about excellence in customer experience, innovation, and operational efficiency, we invite you to apply and contribute to the success of Emirates Group. As the world’s largest international airline, our service delivery teams play a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.

About The Role

As the Business Planning and Analytics Manager in the Inflight Services team, you will support the management in the strategic development across Service Delivery by defining, developing and executing the required systems related to the business needs. You will be responsible in data analytics, data management and structure, business intelligence analysis. Additionally, you will be responsible in identifying, selecting and developing software that will support the business strategy.

In This Role You Will

• Support the continued implementation of a data driven culture within the department, and Service Delivery as a whole, championing factual decision making.
• Lead business analysis within the team and provide a recommended action plan that supports in the decision making within the department and Service Delivery.
• Manage the business analysis on all system development, testing and acceptance. This includes requirement gathering from end users, testing system functionality, documenting specifications, process mapping.
• Advise Service Delivery and other key stake holders to understand the analytics requirements by driving an effective business change, guide stakeholders to find suitable features for data reporting
• Lead consistent KPI and KQI development to establish a consistent basis of understanding and decision making across Service Delivery
• Support the corporate goal of consolidating data from various source systems into a central data warehouse through collaboration with Enterprise Analytics
• Evaluate data collection at the generating/sourcing stage and work with internal (e.g. Enterprise Analytics) and external partners (e.g. IFE system providers) to improve their timeliness and quality
• Manage internal software development by identifying, agreeing and formulating clear and concise requirements by collaborating with a variety of roles within IT
• Devise and implement efficient and adequate procedures for data handling and analysis and ensure timely support of the day-to-day end users needs in data extraction and management. Act as the subject matter consultant with regards to data processing and analysis. Conduct comprehensive analysis on all Service Delivery KPIs to enable decisions for continuous improvement
  
  

Qualification

To be considered for the role, you must need the below requirements:

• A Degree or Honours (12+3 or equivalent), in Information Technology or Business Administration
• 8+ years of experience in In-flight Services, In-flight Administration and/or Airline Operations
• Experience in airlines operations with a strong focus on data analytics
• Experience in synthesising data insights into clearly understandable business actions, with peers and senior stakeholders
• Proficiency with analytics tools and technology platforms
• Strong communication, collaboration and stakeholder management skills
• Managing and developing team members
  
  

At Emirates, we’re committed to helping our people grow and thrive. If youre ready for a rewarding and challenging career, apply today and become part of our world-class team

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

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