Business Manager

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose

The Business Manager – F&I is a commercial, revenue-generating role within the Finance & Insurance department, responsible for maximizing penetration of finance, insurance (F&I) and value-added products (VAPs) across assigned retail showrooms. The role entails direct engagement with customers, sales teams, and F&I partners to structure compliant, competitive, and profitable deals that support the organization’s financial objectives.

This position holds full accountability for deal structuring, partner engagement, documentation integrity, and income realization — ensuring every F&I opportunity is fully capitalized.

As the front-line owner of F&I income streams, the Business Manager drives showroom profitability, enhances product attachment ratios, and sustains long-term revenue performance across the retail network. This role is considered a core pillar in driving the financial success of the F&I function.

Job Responsibilities

• Promote and upsell finance, insurance, and value-added products (VAPs) to all walk-in and digital customers across assigned showrooms, maximizing profitability per unit.
• Evaluate customer needs, eligibility, and affordability to structure competitive and compliant F&I packages that enhance conversion and value.
• Apply approved F&I offers in line with Central Bank regulations, company policies, and partner-specific guidelines, as communicated by leadership.
• Manage the complete deal lifecycle — from lead handover to final invoice — including finance application, documentation accuracy, and mortgage uploads.
• Engage proactively with assigned bank and insurance partners to ensure timely file submission, follow-ups, and case approvals.
• Deliver showroom-level F&I income targets (monthly and annual), ensuring income per unit (IPU), penetration ratios, and conversion KPIs are met or exceeded.
• Track and report performance metrics including finance penetration, VAP attachment, approval ratios, and deal turnaround times to the line manager ang relevant stakeholders.
• Collaborate closely with Showroom Managers and Sales Executives to drive unit sales and ensure F&I product integration across every transaction, including timely follow-ups and pitch support.
• Participate actively in closing retail sales by advising customers on financing options and overcoming affordability objections, contributing directly to unit target achievement.
• Conduct daily huddles with Sales Managers and Executives to review showroom pipeline, F&I status, and identify immediate actions to improve performance.
• Train and mentor Sales Executives on product knowledge, objection handling, and value-based selling techniques to increase F&I product attachment.
• Identify underperforming products or execution gaps and propose tactical solutions to enhance showroom-level F&I performance.
• Leverage ongoing market intelligence to stay ahead on bank programs, insurance offerings, customer preferences, and competitor trends.
• Liaise with the F&I Specialist to ensure backend readiness, including second-set documentation, deal tracker accuracy, and seamless file flow from front-end to disbursement.
  
  

• Bachelor’s degree in Business Management (or equivalent).
  
  

• 3–5 years of proven experience in automotive Finance & Insurance, Banking Sales (auto loans/insurance), or equivalent commercial functions.
• Experience with multi-brand dealerships, structured targets, and high-volume environments is preferred.
  
  

• F&I product expertise (finance, insurance, GAP, VAPs)
• Regulatory compliance (CBUAE, AML/KYC)
• Strong understanding of finance processes and deal documentation
• Negotiation skills
• Interpersonal and communication skills
• Time-bound sales closing under pressure
• Proficiency in Autoline or any DMS
• Analytical mindset for KPI tracking and reporting.