Business Analyst - IT Vendor Management National Development

MAIN OBJECTIVE OF ROLE

To manage vendor-related requests, tracking of approvals, ensuring contract compliance and maintaining accurate reports on Vendor Management information, capable of leveraging the experience in Oracle E-Business Suite, Accounting knowledge and proactively follow-up on Purchase Requisitions (PRs), Purchase Orders (POs) and the RFP process to ensure smooth IT operations and successful project deliveries.

Key Responsibilities

• Proactively raises and tracks Purchase Requisitions (PRs) for services provided by the IT Service providers and ensure timely approvals.
• Proactively follow up with PR approval stakeholders to expedite the approvals and resolve any issues related to approvals of the PRs.
• Reviews and validates PR details to ensure completeness, accuracy, and alignment with procurement requirements.
• Tracks and supports the RFP (Request for Proposal) process, ensuring adherence to timelines and internal procedures.
• Coordinates with internal teams to ensure RFPs are executed efficiently and as per the RFP process defined and in alignment with agreed organizational timelines and requirements.
• Maintains records of PRs, POs, RFPs, approvals, and validates vendor invoices received against the POs released to IT vendors.
• Works with IT teams to facilitate and monitor IT vendor performance based on SLAs, and contract terms.
• Collaborates with IT teams to address vendor-related issues and escalate to the management as needed.
• Works with IT teams to ensure IT vendors adhere to compliance, security, and operational requirements.
• Updates and maintains IT vendor reports on a timely basis, ensuring data accuracy.
• Works closely with IT, Finance, and Procurement teams to streamline vendor-related processes as an on-going improvement process.
• Identifies process inefficiencies in the Vendor Management area and suggests improvements to vendor management workflows and ensures the Vendor Management processes are streamlined.
• Identifies process inefficiencies in the Vendor Management area and suggests improvements to vendor management workflows and ensures the Vendor Management processes are streamlined.
• Assists in budget tracking for all IT vendor services and provide data-driven insights.
  
  

• Bachelor’s Degree (3+ years)
• Degree in Information Technology, accounting knowledge, or related field
• Fluent in English
• 0 - 2 years of experience in IT Vendor Management, Business Analysis, or IT Service Operations. Airline experience would be an added advantage.
• Oracle E-Business suite and accounting skills are required.
• 0 - 2 years
  
  

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)