Bus Operations Expert (225-928)

The role of a Bus Operations Expert is pivotal in ensuring the smooth and efficient functioning of public transportation systems. This position involves applying comprehensive knowledge of bus operations, including scheduling, dispatching, and route management. A Bus Operations Expert works closely with various departments to optimize service delivery, maintain operational standards, and enhance commuter satisfaction. The ideal candidate will have a keen understanding of transportation logistics, possess exceptional problem-solving abilities, and demonstrate strong leadership skills that can foster collaboration and drive improvements across the operation. This role is perfect for someone who is passionate about public transit and committed to delivering reliable services to the community.

Responsibilities

• Oversee and manage the daily operations of bus services and schedules.
• Develop and implement strategies to enhance operational efficiency and effectiveness.
• Monitor and analyze performance metrics to identify areas for improvement.
• Coordinate with maintenance teams to ensure all buses are roadworthy and serviced regularly.
• Ensure compliance with safety regulations and transportation laws and policies.
• Resolve operational challenges by implementing timely and effective solutions.
• Collaborate with other departments to ensure network alignment and service optimization.
• Lead and train the operations team to maintain high standards of service delivery.
• Prepare and present operational reports for management and stakeholders.
• Serve as a point of contact for customer complaints and inquiries related to bus services.
• Implement route planning and adjustment based on passenger flow data and forecasts.
• Ensure timely and effective communication with drivers regarding changes in schedules or routes.

Requirements

• Bachelor's degree in Transportation Management, Business Administration, or a related field.
• Minimum of 5 years experience in public transport or logistics operations.
• Strong leadership skills with the ability to lead a diverse team effectively.
• In-depth knowledge of transportation laws, regulations, and compliance standards.
• Excellent analytical skills and the ability to use data for decision-making.
• Effective communication skills for interaction with internal and external stakeholders.
• High proficiency in using transport management systems and other relevant software.