Bay Support Officer

MAIN OBJECTIVE OF ROLE

To support Base Maintenance activities by coordinating manpower, materials, tooling, documentation, and maintenance work packages to support efficient workflow execution, maximize aircraft productivity, and achieve planned turnaround times (TAT).

Key Responsibilities

• Supports the daily execution of aircraft maintenance activities by monitoring work package progress, task completion status, operational constraints, and maintenance milestones, escalating risks that may impact aircraft delivery targets.
• Monitors digital work packages and ensures maintenance activities are completed in accordance with approved documentation, company procedures, digital sign-off requirements, and system-enforced maintenance controls.
• Monitors digital fence exceptions and report unauthorized task closures, approval attempts, workflow deviations, or other non-compliances within the digital maintenance environment.
• Monitors manpower attendance and availability against planned allocations and promptly escalate unauthorized absences, late arrivals, resource shortages, and other workforce-related constraints affecting maintenance execution.
• Verifies the readiness of pre-loaded materials, consumables, tooling, equipment, and ground support equipment required to support scheduled maintenance activities, escalating shortages or serviceability concerns as necessary.
• Coordinates with Logistics, Production Planning, Engineering, Workshops, and other stakeholders to resolve material, tooling, documentation, and resource constraints and support uninterrupted workflow execution.
• Supports Production Planning by monitoring maintenance package readiness, identifying missing prerequisites, and tracking progress of critical path activities, and escalating risks affecting the planned maintenance schedule.
• Supports daily production meetings and provides accurate updates on maintenance progress, manpower availability, material readiness, open findings, operational constraints, and aircraft delivery risks.
• Coordinates shift handovers and ensure accurate communication of outstanding work, open findings, material constraints, manpower risks, and other operational issues affecting maintenance continuity.
• Supports Quality Assurance audits, regulatory inspections, digital maintenance initiatives, and continuous improvement activities while ensuring compliance with approved maintenance procedures, regulatory requirements, company standards, and Safety Management System (SMS) requirements.
  
  

Qualifications

• Associate Degree (2 years)
• Diploma in Aviation, Aircraft Maintenance Engineering, Engineering, or related discipline
• Fluent in English
• Experience in aircraft base maintenance, maintenance operations, production planning support, maintenance control, or maintenance coordination environments. Experience monitoring maintenance work packages, manpower utilization, material readiness, and operational performance. Experience working within a paperless maintenance environment and supporting digital maintenance execution processes. Experience coordinating across multiple operational departments to resolve maintenance constraints and improve workflow efficiency.
• AMOS, Microsoft Suite of tools, Power BI/Tableau and/or equivalent maintenance management systems.
• Years with qualifications: 2 - 4 years
• Project Management or Maintenance Planning related certification is an advantage
• Aircraft Maintenance License is an advantage
  
  

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)
  
  

Isr Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

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