Automobile Service Adviser (225-726)

An Automobile Service Adviser plays a crucial role in the automotive service industry, acting as a bridge between customers and technicians to ensure the effective service and repair of vehicles. As a frontline representative of the automotive service center, the Service Adviser is responsible for managing customer expectations, providing excellent service, and ensuring client satisfaction. This role involves diagnosing vehicle issues, recommending maintenance solutions, and managing the repair process from start to finish. The Service Adviser must possess strong communication and customer service skills, technical knowledge of vehicles, and the ability to multitask in a fast-paced environment. This position offers an opportunity to work closely with both customers and skilled technicians to deliver quality automotive service.

Responsibilities

• Greet customers in a friendly manner to discuss their vehicle service needs.
• Listen attentively to customers to understand their vehicle issues and service needs.
• Conduct preliminary vehicle inspections to assess service requirements.
• Provide accurate cost estimates for repairs and maintenance services to customers.
• Liaise with automotive technicians to communicate customer concerns and vehicle symptoms.
• Maintain a detailed record of vehicle repairs, services, and maintenance schedules.
• Follow-up with customers to ensure satisfaction with services performed on their vehicles.
• Advise customers on proper vehicle maintenance tips and service intervals.
• Manage service appointments and ensure efficient workflow in the service department.
• Handle customer complaints and escalate issues to management when necessary.
• Stay updated on latest automotive technologies and service procedures.
• Selling additional services and products to customers to enhance vehicle performance.

Requirements

• High school diploma or equivalent is required; automotive training is a plus.
• Previous experience as a service adviser in an automotive setting is preferred.
• Excellent communication and interpersonal skills to interact with customers.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Possess good technical knowledge regarding automotive services and repairs.
• Ability to use dealership management software and other related IT tools.
• Exceptional problem-solving skills and ability to handle challenging client situations.
• A customer-focused approach with a commitment to delivering excellent service.