Associate - Order Management 22J25

The Associate - Order Management plays a crucial role in ensuring the smooth processing and fulfillment of customer orders from initiation to delivery. As a vital member of the logistics and supply chain team, this role is responsible for managing all aspects of order processing, from handling client inquiries and order entry to coordinating with various departments like warehouse, shipping, and sales. The ideal candidate will possess excellent organizational skills, attention to detail, and a customer-centric approach to drive continuous improvement in order management processes. Additionally, the Associate - Order Management is expected to be proficient in industry-standard order processing software and maintain high standards of accuracy and efficiency to meet and exceed customer expectations.

Responsibilities

• Process customer orders accurately and in a timely manner through appropriate order management systems.
• Liaise with the warehouse team to ensure orders are picked, packed, and dispatched correctly.
• Coordinate with the shipping department to facilitate on-time delivery of customer orders.
• Respond promptly to customer inquiries regarding order status, delivery timelines, and product availability.
• Monitor and track orders through the fulfillment process to identify and resolve any issues.
• Maintain comprehensive records of all order transactions, adjustments, and customer communications.
• Collaborate with the sales team to manage special requests and priority orders.
• Assist in the development and implementation of order management policies and procedures.
• Analyze order data to forecast demand and identify trends to enhance efficiency.
• Work with IT to troubleshoot and improve order management system performance.
• Ensure compliance with company policies and relevant regulations in all order processing activities.
• Contribute to cross-functional team projects aimed at improving order fulfillment and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in order management, logistics, or related operational roles.
• Familiarity with order processing software and enterprise resource planning (ERP) systems.
• Exceptional organizational skills and keen attention to detail in handling orders.
• Excellent communication skills to manage internal and external stakeholder relations effectively.
• Strong problem-solving abilities and the capability to work under pressure.
• Ability to analyze data and forecast order demands and supply needs efficiently.