Associate - Order Management (225-806)

An Associate in Order Management plays a vital role in ensuring that customer orders are processed efficiently and accurately. This position involves managing the entire order processing cycle, from receiving orders to delivery, while maintaining a high level of customer satisfaction. The Associate will interact with various departments including sales, supply chain, and customer service to ensure smooth order fulfillment. Additionally, this role demands strong organizational skills and attention to detail to handle multiple tasks and deadlines simultaneously. The ideal candidate will possess excellent communication skills and demonstrate a proactive approach in resolving any issues that may arise during the order management process.

Responsibilities

• Accurately process customer orders in the company’s order management system.
• Coordinate with the supply chain department to ensure timely product availability.
• Monitor order status and communicate updates to customers and relevant departments.
• Resolve any discrepancies or issues related to order processing promptly.
• Maintain accurate records of customer orders and transactions in the database.
• Work closely with sales and finance teams to confirm details of orders and payments.
• Prepare and distribute order confirmations and invoices to customers as needed.
• Analyze trends in order volumes and suggest improvements to processes and systems.
• Handle customer inquiries and complaints regarding orders with professionalism.
• Assist in the development and implementation of order management policies.
• Participate in team meetings to discuss order management improvements and strategies.
• Ensure compliance with the company’s quality standards and regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, or related field preferred.
• Previous experience in order management or a similar role is advantageous.
• Strong proficiency in order management systems and Microsoft Office Suite.
• Excellent communication skills, both verbal and written, are essential.
• A keen eye for detail and the ability to manage multiple tasks simultaneously.
• Proven problem-solving skills with a proactive approach to decision-making.
• Ability to work effectively in a team environment and collaborate with cross-functional departments.