Associate Engineer Operations Command Center

Job Description

Associate Engineer, Operations Command Center will analyze all alerts generated by monitoring solution and will take necessary actions based on the documented processes and handle technical support for batch processing, authorization switch and card management system.

Responsibilities

Skills and Competencies:

Technical Skills

• Experience with monitoring software and tools such as BHOM, Grafana, SolarWinds, or similar.
• Strong understanding of network protocols, network security, and network performance monitoring.
• Knowledge of operating systems (Windows, Linux, Unix) and system performance matrix.
• Ability to analyze and interpret data from various sources to identify trends and issues.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell) to automate monitoring tasks.
• Experience in incident detection, response, and resolution.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their monitoring services.
• Understanding of database performance monitoring
  
  

• Ability to clearly convey technical information to non-technical stakeholders.
• Strong teamwork skills, with the ability to work effectively with cross-functional teams.
• Proactive in identifying issues and proposing solutions.
• Excellent documentation skills for creating detailed reports and guides.
• Experience in training and mentoring junior team members.
  
  

• Skilled in prioritizing issues based on their impact and urgency.
• Ability to evaluate multiple solutions and choose the most effective one.
• Meticulous in identifying and addressing potential issues before they escalate.
• Flexible in adjusting to new challenges and changing environments.
• Ability to utilize available resources effectively to resolve issues.
• Determined to find solutions even in challenging situations.
  
  

• 24*7 shift based.
• Fast-paced and dynamic work environment.
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in system monitoring and network management.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Knowledge of network protocols and security measures.
• Ability to work independently and manage multiple tasks.