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Job Description

  • Source new business volumes through various sales activities for SME Asset Team specializing in secured loans such SSBL , LAP and Lease rental discounting.
  • Sourcing NTB asset clients for secure loans
  • End to End Sales (self-closure)
  • Managing mortgage channel partners to generate asset business
  • Self-sourcing new loan applications and prepare Credit proposals
  • Portfolio management
  • Cross sell Insurance products

Relationship management

  • Work closely with Relationship Management team/Business Development Officers and Unit Managers/Heads to identify desired service levels.
  • Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions
  • Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.
  • Provide regular feedback to Product Managers on process / service-related issues.
  • Meeting the service standards and turnaround time’s outline with SLA.

Risk management and Governance

  • Assist the Relationship Management team/Business Development Officers to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as pertaining to Asset/Liabilities/insurance and investment.
  • Actively participate and contribute to reduce Rejects and Referrals on all products sourced by Relationship Management team/Business Development Officers, by acting as a checker and providing feedback.
  • Ensure expired and overdue KYC, Visa, Passport, Emirates are updated on a timely basis.
  • Represent BDU Business Banking in liaising with audit for operational issues/ working with Relationship Management team/Business Development Officers in rectifying all audit objections and queries.
  • Ensure excellent quality of KYC is maintained on all clients including regular annual reviews of facilities/turnover and nature of transactions. Pending reviews to be completed on a priority basis.
  • Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required.

Administration & Reporting

  • Ensure client records and transactions are recorded/processed on the system in a timely/accurate manner.
  • Ensure effective handling of customer complaints/inquiries for Mashreq BDU Business Banking Clients.
  • Monitor customer feedback to ensure Mashreq BDU Business Banking standards are met at all levels.

Governance and Audit

  • Support Relationship Management team/Business Development Officers with KYC, FATCA updatation and to have updated client information.
  • Assist with effective implementation of all audit recommendations and procedures as advised by Senior Management
  • Refer all matters of non-routine nature to appropriate superiors.
  • To monitor the authenticity of the applications and other credit facilities by pre-screening and process where applicable the applications / requests effectively ensuring that all financial and non-financial parameters are adhered with proper signoff at every stage.
  • Identify anomalies in lodgment, pledging or withdrawal process and highlighting such anomalies to the unit management for onward follow-up / procedural change.
  • Thorough knowledge of products, services policies and processes of retail banking in Mashreq bank.
  • The job holder will have to possess the following skills:
  • Problem solving skills.
  • Communication skills.
  • Interpersonal skills.
  • Ability to work under pressure.
  • Computer literacy.

The job holder should have completed his high school, university graduates are better to have. They should have 2-3 years banking experience or experience in any other.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.mashreqbank.com/uae/en/corporate/home Job Function: Retail & Merchandising
Company Industry/
Sector:
Banking

What We Offer


About the Company

Corporate and Investment Banking GroupAt Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients. We do this across multiple industries, supported by intelligence and industry know-how. We have chosen to re-align our relationship teams into industry verticals that best serve your corporate needs. We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experiences.International Banking GroupMashreq’s international presence spans across 11 countries outside UAE.With branch presence in USA, UK, Egypt, India, Kuwait, Qatar, Bahrain and Hong Kong, alongside Representative Offices in Pakistan, Nepal and Bangladesh, we provide global reach and robust regional banking solutions.We offer extensive Corporate Banking services to customers in Bahrain, Egypt, Kuwait, Qatar and India; and Retail Banking services in select countries. Mashreq’s global presence helps in supporting franchise client needs internationally and international client needs across our franchises.We take pride in our knowledge of our markets, differentiating ourselves from the competition with state of the art products and channels, a global footprint and the ability to connect national markets.Financial Institutions services constitute a major segment of our International Business. With decades of rich FI experience, full spectrum of FI services, presence in major money markets, extensive network of correspondents, clearing capabilities in most presence countries and highly experienced relationship teams, we are a major FI services provider in Asia, Europe, GCC and Africa.We aim to be your financial partner not only in the UAE, but also in the GCC and beyond.

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