Assistant Manager - ECommerce Aquiring Fraud Risk

About Us

JOB DESCRIPTION

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.

We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you’ll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.

We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isnt just our goal; its our standard.

About The Role

Provides Service to NI Merchants & NI Clients in detecting/preventing Fraudulent transactions and minimizing financial losses to the organizations. To Provide the required support on managing MIS, preventing the Fraud losses and field investigations at merchant outlets, and provide support in order to achieve department and organizations goals.

Coordinate with the scheme on all fraud risk related matters. And work closely with the concerned to address the overall changes in the fraud trend and to promote the best in class practices in order to remedy the risk and control the financial losses.

Responsibilities

• Ensuring that the fraud acquiring is performed 24/7 and perform the fraud monitoring.
• Work with the Head of Fraud Risk to ensure scheme best practices and regulatory body rules are adhered to, ensuring solving the fraud related issues in compliance with the scheme, client and NI regulations.
• Maintain merchant service levels by introducing and implementing opportunities to increase clients’ fraud risk awareness.
• Work closely with business managers to understand the business, identify risk issues, and promote solutions to manage relevant fraudulent risks.
• Manage Aggregators, PSPs, Wallet operations etc., as per Scheme rules and policies.
• Form robust controls by streamlining the ecommerce fraud management processes complying with the fraud management policy manual, ensuring that it is updated on regular basis.
• Advise and guide E-com merchants on Decision Manager Activities on CYBS, MIGs, MPGs, Gatekeeper and any new fraud tool that the company intent to implement.
• Provide accurate pos and ecommerce merchant data as and when required after thorough analysis.
• Manage and understand a business data driven analysis to develop a thorough understanding of the client’s requirements for Ecommerce fraud products and services.
• Review all declines, rejects and unsecured transactions in order to update fraud tool database with IP address, emails, device fingerprint, and others.
• Support in providing both fraud mitigating strategies and managing POS & Ecommerce fraud risk consulting services.
• Manage and support the tasks and activities related to the Fraud Management tool, which includes but not limited to rule enhancements and changes, implementation Ecommerce projects, build merchant relationship and assure adequate fraud mitigation and control are in place.
• Deliver all the required support /task assigned on ADHOC requirement from the management.
• Provide a case/investigation report that is required within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
• Support in developing and implementing fraud-operating procedures in line of new initiatives & fraud trends, and suggest policy related recommendations to the business.
• To review the Scheme fraud reported transaction and control the fraud to sales ratio by taking effective fraud control measures without fail.
• Ensure that track records (documents) for all cases are properly produced, documented and saved in shared drive for history keeping.
• Support the monitoring team as and when required for transaction review and confirmation for pos & ecommerce issuer verification.
• To make sure that all the pos & ecommerce fraud management activities and tasks are performed and completed on daily, weekly and monthly bases wherever applicable.
• Holding funds when it is a very suspicious activity is noticed on merchant transactions in order to avoid merchant being absconded.
• Follow the rules and procedure / process as per the SLA for Third Party Customers and Merchants and maintain SLA.
• Handle internal request received from other units.
  
  

• At least 8 years of experience in an international organization preferred.
• At least 6 years of experience in Acquiring Fraud & Risk monitoring and analysis.
• Strong analytical and problem solving skills.
• Familiar with a variety of the fields concepts, practices, and procedures.
• Excellent English language skills
  
  

• Outstanding interpersonal, leadership and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.
• Strong cultural awareness and knowledge.
• Strong awareness of MS office with good computer skills and cards fraud.
• Ability to make decisions and use independent judgment.
• Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
• Performs a variety of tasks.
• Leads and directs the work of others.
• Motivated, goal oriented and persistent.
• Must have excellent communication skills and the ability to promote the fraud risk awareness at all levels of management within the organization.