Assistant Front Office Manager
Studio M Hotel Al Barsha
United Arab Emirates
23rd July 2025
2507-2664-3
Job Description
As an Assistant Front Office Manager, your responsibilities encompass leadership and management across all sections of the Front Office Department, aiming to uphold the highest service standards. The primary objective is to ensure every guest visiting the hotel receives service and hospitality that surpasses expectations, providing an enhanced experience through meticulous attention to detail and a continuous focus on customer satisfaction.
Key Job Responsibilities:
- Assist the Head of Front Office in overseeing and managing all aspects of the Front Office Department.
- Uphold and enforce the highest standards of service to ensure an exceptional guest experience.
- Collaborate with the leadership team to develop and implement strategies for enhancing customer satisfaction.
- Supervise and support front desk operations, including check-in, check-out, and guest interactions.
- Ensure adherence to established procedures and protocols for efficient front office functioning.
- Lead and motivate the Front Office team to maintain a customer-focused approach and exceed guest expectations.
- Address and resolve guest concerns promptly, maintaining a positive and solutions-oriented attitude.
- Foster a culture of attention to detail, emphasizing the importance of providing added value through exceptional service.
- Work closely with other departments to coordinate and optimize overall hotel operations.
- Stay informed about industry trends and best practices to continuously improve Front Office services.
- Contribute to training programs to enhance the skills and knowledge of the Front Office team.
- Participate in regular meetings with the leadership team to discuss performance, challenges, and improvement opportunities.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.millenniumhotels.com/en/dubai/studio-m-al-barsha | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Studio M is a chic, urban hotel with well-designed spaces bearing the groovy factor combined with urban style and seamless technology. Located at Al Barsha with few steps to Mall of the Emirates; Dubai's shopping, Dining and Entertainment paradise. Studio M lives, breathes and feels the pulse of this lively neighbourhood.The Mall of the Emirates is definitely one of the best shopping destinations in the dynamic city that is Dubai, with the nearest metro station being right at the Mall, also connecting to the Dubai Expo 2020 site. Favourite attractions nearby include the beaches with cool activities like stand-up paddle, kite surfing, e-foil boarding; Alserkal Avenue in the Al Quoz district for modern arts and culture, plus some of the newest and specialised Gyms providing training in a variety of Martial Arts.With easy access from Sheikh Zayed & Al Khail Roads as well as Hessa Street & other key arterial highways, the Studio M is well placed for your commute to many business districts such as Internet and Media Cities, Knowledge Village, JAFZA, TECOM / Barsha Heights & Science Park. Grab an Uber, or a self-drive to easily reach DXB or DWC International Airports. Or take time out shopping in the other popular outlets like The Beach, Marina Mall, Ibn Battuta Mall or Galleria Mall Al Barsha.Our meeting room located at the Level M Restaurant is great for a small business meeting or presentation and even doubles as local coffee hub with free high speed Wi-Fi.Studio M hotel offers community work space with an ease of grabbing a quick bite from 'Hello' grab n go. For a hearty breakfast, dine in at our 'Level M' restaurant to power up for the day ahead.Keep your well-being in check enjoying the temperature controlled roof top swimming pool, or working out in the Urban Body GyM with uninterrupted views of the urban life around this neighbourhood.
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