Assistant Front Office Manager

The Assistant Front Office Manager assists in overseeing the operations of the front desk and guest services in a hotel or hospitality establishment. They provide support to the front office manager, supervise staff, and ensure high levels of customer satisfaction. This role involves managing guest check-in and check-out processes, resolving guest issues, coordinating with other departments, and assisting in budgeting and cost control. The assistant front office manager also maintains accurate guest records and ensures compliance with hotel policies and procedures.

Responsibilities

• Assisting in managing front desk operations and guest services.
• Supervising front desk staff and providing training and guidance.
• Ensuring smooth check-in and check-out processes for guests.
• Resolving guest issues and complaints in a timely manner.
• Coordinating with other departments to meet guest needs.
• Assisting in budgeting and cost control processes.
• Maintaining accurate guest records and ensuring data security.
• Monitoring and improving guest satisfaction levels.
• Ensuring compliance with hotel policies and procedures.
• Continuously seeking opportunities for process improvement and efficiency.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in front office operations in a hotel or hospitality establishment.
• Strong leadership and supervisory skills.
• Excellent customer service and communication skills.
• Proficiency in hotel management systems and MS Office.