Assistant Butlers Manager - Front Office - Jumeirah Zabeel Saray

Job Description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About The Job

An opportunity has arisen for an Assistant Butlers Manager to join the Front Office - Villas team at Jumeirah Zabeel Saray. The main duties and responsibilities of this role:

• Responsible for assisting Butlers Manager in overseeing and engaging in day-to-day operation of the department thus ensuring all service standards and deliverables are met in line with standard protocols and they are followed in courteous yet professional manner aiming to provide delightful services to all guests
• Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements
• Maintains open line of communication and ensures guest complaints and feedback are handled effectively and efficiently by supervising team leaders/butlers, delegating responsibilities, and liaising with other related departments. Keep Butlers manager informed on key decisions and escalations
• Leads, motivates & continuously develops the Butler Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores
• Conducts regular quality checks on the floor receptions and butlers’ pantries to ensure standards & consistency are always maintained to the highest level. Report inconsistencies and suggest measures and action plan to Butler’s manager to improve standards
• Responsible to maintain the Annual Vacation Plan, Weekly Duty Rosters, and special staffing requirements and assist Butler’s Manager as and when required
  
  

About You

• The ideal candidate will have 3-5 years of experience working with luxury brands or in hospitality, along with a professional qualification such as a Certificate, Diploma, Bachelor’s, or Professional Degree;
• Excellent spoken and written business English is required, and any additional language skills will be considered an advantage, alongside strong communication abilities across various platforms and stakeholder levels.
• The candidate should demonstrate strong project and event management capabilities, with the ability to handle multiple initiatives efficiently under tight deadlines while maintaining high standards of quality.
• We seek a dynamic, confident, and highly enthusiastic individual with excellent time management, negotiation, and stakeholder management skills, who is a positive team player with strong personal drive to succeed and deliver outstanding results.
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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