Airport Customer Service Representative

An Airport Customer Service Representative is responsible for providing assistance and support to passengers at an airport. They assist with check-in procedures, luggage handling, flight information, and addressing customer inquiries or concerns. Airport Customer Service Representatives ensure a positive travel experience and adherence to airport security measures.

Responsibilities

• Greet and assist passengers with check-in procedures and luggage handling.
• Provide flight information, including gate assignments, delays, and cancellations.
• Assist passengers with special needs and ensure compliance with accessibility requirements.
• Answer passenger inquiries and provide directions or information.
• Liaise with airline staff, security personnel, and other airport departments to ensure smooth operations.
• Handle customer complaints or issues in a professional and efficient manner.
• Monitor security procedures and report any suspicious activity.
• Maintain a high level of customer service and professionalism.

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle difficult situations.
• Knowledge of airport operations and security regulations.