Admissions Officer Citizens School Dubai UAE

Job Overview

The Admissions Officer manages the admissions process, student records, and compliance requirements while providing accurate information and support to families. The role ensures smooth operations through effective communication, event coordination, and timely reporting.

Key Responsibilities

• KHDA related tasks if needed – uploading and maintaining student files, contacting/follow up with parents for missing documents, TC requests, demotions, contacting KHDA for any queries, liaising with Compliance Rep (when required/on a case-by-case basis) etc.
• Prepare weekly admissions report and share it with the relevant team members when needed.
• Record meeting minutes and share with the relevant team members when needed.
• Redirect EE inquiries to the relevant team members.
• Maintain/update partnered corporate/nursery contracts/relocation companies (i.e., Renewals or edits)
• Assist Open Mornings, Stay and Play events, Coffee mornings i.e., ensure lead time of 2 weeks is followed on social media, and visibility of our brand through the event (brochures/other promotional giveaways), gentle reminder to the logistics team for set up/coordinate on that day for smooth running of the event. Capture all the events on social media platforms.
• Send out upcoming events/season’s greetings/camps and other promo material to all the HubSpot/iSAMS inquiries.
• Greet visitors, answer phones, respond to inquiries, and resolve issues based on established policies, making appropriate referrals as needed.
• Perform a wide variety of administrative tasks including data entry and the drafting, editing, and revision of meeting minutes, reports, and the Office of Admissions procedural manual.
• Organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements.
• Perform basic, routine bookkeeping functions relative to marketing materials.
• Prepare special reports, summaries, or replies to inquiries by compiling data and statistics.
• Assist in the development or upkeep of the departments’ websites.
• Represent the Office of Admissions when needed in outside events.
• Provide service excellence through courteous, informed, accessible and professional engagement.
• Perform other duties as assigned.
• Providing information regarding the admissions process and school policies to students, their parents, and other members of the community
• Reviewing applications to ensure that all required documents have been submitted.
• Screening applications for admission to determine which candidates should be interviewed
• Explaining application procedures and deadlines to prospective students and their parents
• Conducting interviews with applicants to determine their suitability for admission
• Coordinating admission events such as interviews or open houses
• Providing information about financial aid options and deadlines to prospective students and their parents
• Maintaining an inventory of brochures, pamphlets, and other materials related to the school’s programs and policies
• Reporting on student progress to teachers, counsellors, and other school staff
• Keeping track of staff learners and update the bursary list.
• Reach out to corporates and sign contracts to push enrolments
• Make sure all discount policies are applied and update when necessary
• Leavers and TC tracker up to date always
• Student Database all updated with all the requirements
• Parent handbook, parent contracts and welcome pack all to be related and updated properly.
  
  

Qualifications & Skills

• Bachelor’s degree in Business Administration, Education, or a related field (preferred).
• Minimum 2–3 years of experience in school admissions or administrative roles.
• Strong knowledge of student admissions processes and UAE regulatory requirements (KHDA experience preferred).
• Proficiency in MS Office and school management systems (e.g., iSAMS, HubSpot).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time-management abilities with attention to detail.
• Ability to multitask, work under pressure, and maintain confidentiality.
  
  

How To Apply

To apply, please submit the following documents:

Completed Citizens TES Application Form

Up-to-date CV with a recent photograph

Cover letter outlining your suitability for the role

Applications will be reviewed on a rolling basis. Early applications are encouraged.

Start Date: Oct 2025

Safeguarding Commitment

Citizens School is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

Diversity & Inclusion Statement

Citizens School is committed to fostering a diverse, inclusive, and respectful environment. We value applications from all backgrounds, cultures, abilities, and perspectives, and strive to build a team where diversity is respected and celebrated.

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