Account Manager 09D25

An Account Manager plays a critical role in maintaining and building relationships with clients to ensure their satisfaction and retention. As a bridge between the company and its clients, this role requires excellent communication skills, strategic thinking, and a proactive attitude. An Account Manager is tasked with understanding client needs, identifying upsell opportunities, and coordinating with internal teams to deliver solutions that meet client expectations. Success in this role is often measured by the ability to maintain strong client relationships, contribute to revenue growth, and achieve high levels of client satisfaction. This position requires an individual who is organized, detail-oriented, and capable of handling multiple accounts simultaneously while providing a personalized experience for each client.

Responsibilities

• Develop and maintain strong relationships with assigned client accounts.
• Act as the main point of contact for client inquiries and issues.
• Collaborate with internal teams to fulfill client needs and requests effectively.
• Identify potential upsell opportunities to maximize account profitability.
• Prepare detailed account plans to guide client engagement strategies.
• Monitor and manage contract renewals to ensure client retention.
• Analyze client feedback to identify improvement areas for service offerings.
• Regularly update clients on new products or services introduced by the company.
• Ensure timely delivery of client services and adherence to agreed deadlines.
• Resolve any client issues or complaints with a focus on resolution and satisfaction.
• Prepare and present reports on account status and metrics to management.
• Organize and attend client meetings, both virtually and in-person, as required.

Requirements

• Bachelor’s degree in Business, Marketing, or related field is required.
• Proven experience as an Account Manager or related sales/customer service role.
• Excellent written and verbal communication skills for client interactions.
• Strong understanding of CRM software and MS Office Suite tools.
• Ability to multitask and manage several accounts efficiently and effectively.
• Analytical skills to interpret sales performance and client feedback data.
• Capability to work independently with minimal supervision in a fast-paced environment.