Accommodation Attendant

Job Description

A Welcoming Home Away from Home Starts with You

Picture yourself making a difference behind the scenes every day. When you join our Human Resources team, you’ll help create a clean, comfortable, and supportive environment where Team Members can feel at home. As an Accommodation Attendant, you’ll ensure accommodations are ready for new arrivals, maintain high standards of cleanliness and organization, support onboarding and offboarding processes, and assist the HR team with daily operational activities that contribute to an exceptional Team Member experience.

Responsibilities

What will I be doing?

• Clean accommodation rooms & apartments after offboarding’s and as required.
• Address specific maintenance & cleanliness issues promptly to maintain high standards.
• Facilitate the onboarding process for new team members, ensuring that their apartments are ready to occupy.
• Perform regular and thorough inspection of team member apartments according to established cleanliness standards & policies
• Conduct apartment inspections during team member offboarding, collecting keys, and ensuring a smooth transition for departing team members.
• Report to HR Director to coordinate accommodation availability for new hires and departing team members.
• Implement and manage pest control measures to prevent and address pest issues in team member apartments.
• Coordinate with external pest control services to conduct regular inspections and treatments, ensuring a pest-free living environment.
• Educate team members on best practices for preventing and reporting pest issues.
• Maintain accurate records of apartment assignments, cleaning schedules, and occupancy status.
• Collaborate with HR and other departments to coordinate accommodation needs for team members.
• Maintain the accommodation inventory / stores and report to HR Director accordingly.
• Manage building & parking access cards.
• Organize and maintain HR office stores, archives, and filing areas to ensure proper document storage and accessibility.
• Maintain the cleanliness and organization of the HR office, pantry, and common areas to provide a professional working environment.
• Ensure team member Recreation areas are clean, organized, and adequately stocked.
• Assist the Director of Human Resources and the HR team with hospitality arrangements, including preparing coffee, tea, and refreshments for meetings and visitors.
• Manage The transportation schedule and Team Members Restaurant
• Support general office administrative and operational tasks as assigned by the Director of Human Resources.
• Coordinate and manage the team members' transportation schedules and oversee the daily operation of the Team Member Restaurant, ensuring efficient service, cleanliness, and compliance with company standards.
  
  

Qualifications

What are we looking for?

• Ability to arrive to work on time and when scheduled.
• Physically able to move large objects such as carts, large bags of linen ironing boards.
• Physically able to operate cleaning equipment such as, vacuum cleaner, brooms spray bottles and chemical dispensers.
• Ability to read and recognize room and floor numbers.
• Ability to communicate effectively with team members verbally or in written form.
• Ability to learn, follow and enforce standard of cleanliness as they apply to all aspect of rooms.
• Ability to follow all Health and Safety procedures and able to recognize and act in emergency situations.
  
  

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury full-service hotels and resorts to extended-stay suites and mid-priced hotels. Guided by our vision “to fill the earth with the light and warmth of hospitality,” Hilton is committed to delivering exceptional guest experiences around the world. Our Team Members are at the heart of everything we do and are essential to creating remarkable hospitality experiences every day.

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