Quality Manager

Job Title

Quality Manager

Job Description

Job Summary

We are seeking a highly experienced and strategic Manager – Quality Management to lead our quality department within the project. This role is responsible for developing and maintaining integrated management systems, Quality Assurance/ Quality Control ensuring compliance with international standards, and driving continuous improvement during the project life cycle. The ideal candidate brings deep expertise in Quality and project lifecycle management, with a strong background in the airport or logistics industry.

Key Responsibilities

Quality Management

• Develop, implement, and maintain the Integrated Management System (ISO 9001, ISO 14001, ISO 45001).
• Lead internal and external audits, including certification and client compliance audits.
• Manage non-conformance reports (NCRs) and ensure timely implementation of corrective actions.
• Monitor and report on quality KPIs & Objectives and drive continuous improvement initiatives.
• Advise project teams on quality related matters throughout the project lifecycle.
• Ensure customer complaints are resolved effectively and efficiently.
  
  

• Serve as an advisor of the project management team,
• Be the Quality representative towards the customer & other relevant stakeholders.
• Collaborate with stakeholders to align Quality with customer requirements and project goals.
• Lead change management initiatives and support organizational transformation, during the life cycle of the project.
• Manage resources, including manpower planning and budgeting.
• Coach and mentor team members to build capabilities.
  
  

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• ISO Lead Auditor certifications (9001, 14001, 45001) preferred.
• Six Sigma, Lean, or CQE certification is an advantage.
  
  

• Minimum 15 years of experience in Quality management, with at least 10 years in a senior leadership role.
• Proven track record in the airport industry, particularly in baggage and cargo handling systems.
• Extensive experience across the full project lifecycle, from proposal to handover.
  
  

• Strategic thinker with strong leadership and interpersonal skills.
• Excellent communication, coaching, and mentoring abilities.
• Advanced knowledge of ISO standards, regulatory compliance, and industry best practices.
• Proficient in auditing, risk management, and performance monitoring.