Operations Specialist

About the role:

As the Operations Specialist at Stella Stays, youll be a driving force in maintaining operational efficiency and property quality. Your role encompasses implementing strategic property management strategies, overseeing daily operations, and upholding Stella Stays standards.

Responsibilities:

• Address guest concerns and issues promptly, enhancing satisfaction and upholding our service standards.
  

• Ensure round-the-clock emergency coverage to prioritize guest safety and well-being.
  

• Provide timely reports and efficiently respond to information requests.
  

• Oversee day-to-day property operations, including budget management and report preparation.
  

• Execute efficient procedures for handling challenges within defined timeframes (SLAs).
  

• Maintain accurate and up-to-date records on a daily basis.
  

• Collaborate with approved service providers for maintenance and renovations, including obtaining quotes and managing repairs.
  

• Possess a comprehensive understanding of service providers roles
  

• Achieve established goals within budget limits, proposing cost-effective solutions.
  

• Enhance guest and customer satisfaction through effective communication and creative problem-solving.
  

• Identify opportunities for process enhancement to elevate operational efficiency and guest experiences.
  

• Cultivate strong supplier relationships to ensure seamless collaboration and service delivery.
  

  
  
  
  

• 2-3 years of operations and facilities management experience.
  

• Expertise in property management strategies and operational practices.
  

• Strong communication, leadership, and budget management skills.
  

• Familiarity with maintenance, renovation, and supplier management
  

• Effective Communication and Negotiation Abilities
  

• Proficiency in Microsoft Office Suite and other pertinent software
  

If youre ready to dive into a high-paced, high-growth environment, wed love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry Globally.