Learning and Development Manager

Mandarin Oriental Jumeira, Dubai is looking for a Learning and Development Manager to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As a Learning and Development Manager you will be responsible for the following duties:

General

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• On The Job trainers and trainings.
• Group Training Technique trainers and trainings.
• Update and maintain a complete Training Matrix for your department.
• Update and maintain Job Description and Job Specification Matrix your department.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
  
  

• Interacts with individuals outside the hotel including, but not limited to, guests, training association members, competitors and other members of the local community.
• Identifies and analyses the learning and development needs in the Hotel and prioritises such needs in line with the hotel business plan
• Assists Department Heads and Department Trainers to prepare training and development plans for their departments
• Develops annual hotel learning and development plan
• Participates in the preparation of the hotel’s strategic plan and marketing plan
• Plans, organises and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme
• Organises and conducts colleague orientation in line with Corporate standards
• Conducts and evaluates off-job training as required
• Makes recommendations in developing and implementing various learning and development programmes to meet identified needs and to ensure guest service and quality and compliance with the LQEs
• Makes recommendations for the selection of departmental trainers and provides the training for their development
• Identifies, coordinates and evaluates all internal and external cross-exposure training, completed within the hotel and with other hotels
• Delivers briefings of internal programmes to Executive Committee and keeps them informed of learning and development issues
• Carries out monthly departmental Standards reviews with each Department Trainer in line with agreed standards
• Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties
• Establishes and maintains records of training for all off-job courses
• Prepares monthly learning and development report for Hotel Executive Committee
• Compiles the hotel learning and development budget and monitors expenditure on a monthly basis
• Works in association with the Director of Human Resources to conduct such functions as interviewing, hiring, coaching and counselling, and assists with other HR functions as required
• Maintains standard hotel training equipment and learning & development library resources
• Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate
• Contributes towards the Health & Safety Committee, ensuring legal requirements in terms of training are adhered to, in line with FLHS&S & HACCP
• Participates in the hotel incentive programmes by providing support through training and recognition
• Monitors present and future trends in the learning and development field and makes recommendations
• Establishes and maintains effective colleague relations
• Contributes towards other hotel activities as appropriate
• Performs related duties and special projects as assigned
  
  

• Vocational Diploma in Hospitality or Human Resources OR
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management / Human Resources
• Certification in Adult Learning or similar preferred
• Certified in facilitating Leadership programs by a multinational Hotel Group
• Minimum 2 year of experience working in a 5-star hotel environment.
• A minimum of 2 years of experience in a similar L&D role at manager level or 3 years as Training Manager or similar role
• Able to use an HR Information System to manage training records and needs
• Some operational experience in a hotel preferred – any department
• Facilitating Leadership programs for senior managers
• Able to communicate fluently in English both verbal and written.
• Able to do a Training Needs Analysis by department and for the hotel
• Able to write targeted workshops to meet specific needs
• Able to coach managers as needed
• Able to demonstrate and explain the reasoning behind training required
• Able to follow up on training conducted and measure outcomes against agreed criteria.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages