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Job Description

Job Title: Customer Success Manager

Company: KILONEWTONS

Location: Dubai, UAE (Hybrid Work Model)

Job Type: Full-time

Industry: Engineering/Construction/SaaS

Experience: 4+ years in B2B customer success

Website: www.kilonewtons.com

Job Description

KILONEWTONS seeks a strategic Customer Success Manager to oversee our portfolio of engineering/construction clients in the UAE. You'll be the bridge between our technical teams and clients, ensuring exceptional adoption, satisfaction, and expansion of our services.

Key Responsibilities

✔ Own the post-sales client lifecycle for 30+ key accounts

✔ Conduct quarterly business reviews and health checks

✔ Identify upsell/cross-sell opportunities ($250K+ ARR impact)

✔ Reduce churn to <5% through proactive engagement

✔ Collaborate with solutions engineers on technical onboarding

✔ Develop customer success playbooks and best practices

✔ Track NPS (target: 65+) and usage metrics in HubSpot

Requirements

4+ years in B2B customer success/account management

✅ Experience with engineering/SaaS/construction clients

✅ Proven track record of reducing churn + growing accounts

✅ Tech-savvy with HubSpot, Gainsight, or similar CS platforms

Arabic fluency (strongly preferred for local client management)

✅ PMP/CSM certification is a plus

Why Join Us?

🏆 Industry-leading retention rates (92%+)

🌱 $5M+ expansion revenue potential in your portfolio

📈 Clear path to Director of Customer Success

💡 Autonomy to build CS processes from ground up

How To Apply

Send your CV and 1-page case study (how you saved/grew a key account) to [careers@kilonewtons.com] with subject: "CSM Application - [Your Name]"

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Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.kilonewtons.com Job Function: Customer Service
Company Industry/
Sector:
Construction

What We Offer


About the Company

KILONEWTONS (www.kilonewtons.com) founded by Sameer Ahmed, is a Project Management and Multi-Disciplined Engineering company offering services to the industrial sector. Our team has experience with all aspects of Project Management, Engineering, and Designing.Culture and Values:KILONEWTONS believe that people are our greatest strength, bound by ours and Engie Impact’s vision to enable a sustainable world where people, organizations and the environment thrive.We are passionate about making our company and the world a better place; responsible in working with commitment and accountability; collaborative with our colleagues and clients, and agile enough to work in a dynamic, changing industry.The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy and consulting industry.Moreover we nurture our company culture through training, mentoring and professional development that encourages all employees to thrive.Employees will embody the values and culture of the company internally and externally hence drive high performance in a rapidly evolving business and industry.Engage with colleagues in a equally important manner that connects employees with the company’s purpose, demonstrates alignment with company values, and embeds company culture.Act in an ethical manner and follow the principles of the Ethics Charter and Ethics in Practice Guidelines of the Group.Equality and diversity in a company are proof of a positive work environment and effective people management.All employees and applicants must be given equal opportunities, regardless of their age, race, gender, religion, or sexual orientation.

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