Client Care Specialist

Job Description

Your role in the Tiffany Legacy

Since 1837, Tiffany & Co. has always been a company of great innovators who constantly push the boundaries of what’s possible with design and influence style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join Tiffany & Co. in Dubai.

The Tiffany & Co. Client Care Specialist, as members of the Operations Team, celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. They uphold the utmost standards of operational excellence, always maintaining a neat & organized store and overseeing all retail & stock operations.

Key Accountabilities

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures
• Manage the whole process of repairs in store: welcoming clients, creating longlasting connections with them, analysing clients needs and being able to propose appropriate solutions
• Collaborate with Customer Service deparment and Sales team to create a smooth experience for each client
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption