Catering Manager

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Manage catering operations for off-site catering and hotel events, including corporate events, private parties, and bespoke experiences.
• Coordinate with clients to understand event needs, preferences, and dietary requirements, offering creative and tailored menu options.
• Ensure flawless execution of all events, handling everything from event design and logistics to delivery and post-event feedback.
• Supervise all aspects of service during events, from setup to breakdown, ensuring every detail is executed with precision.
• Take the lead on off-site events when required, managing logistics including transportation, equipment, staffing, and client communication.
• Work closely with external vendors and partners to secure resources like décor, sound, lighting, and any additional services required for off-site events.
• Ensure that off-site events run as smoothly as hotel-based ones, delivering the same high standards of service and cuisine.
• Lead, train, and motivate the catering team to deliver excellent service, ensuring staff is well-prepared for both in-house and off-site events.
• Oversee the scheduling and allocation of staff for each event based on the scope and nature of the event.
• Conduct regular performance reviews, offer constructive feedback, and support professional development.
• Build and maintain relationships with suppliers, vendors, and partners, ensuring high-quality products and services are always available.
• Negotiate pricing, contracts, and agreements to ensure cost-effective solutions for both hotel and off-site catering.
• Manage relationships with external catering partners for off-site events, ensuring quality service standards are maintained.
• Develop and manage budgets for catering events, ensuring costs are kept within budget while maintaining high standards of quality.
• Track expenses and revenue for each event and prepare detailed financial reports for management.
• Work with the sales and marketing team to promote catering offerings, including off-site catering services, through various channels.
• Assist in the creation of marketing materials, event packages, and seasonal menus.
• Represent 25hours Hotel Dubai at industry events and networking opportunities to grow the catering business.
• Ensure exceptional service standards and food quality are maintained at all events, handling any issues or concerns swiftly and professionally.
• Collect client feedback after events to continuously improve services and cater to guest expectations.
• Resolve any client or guest complaints and ensure overall satisfaction for all catered events.
• Ensure compliance with all relevant food safety regulations and industry standards, both on-site and at off-site locations.
• Manage catering operations to ensure the highest standards of hygiene, safety, and quality control are upheld.
  
  

• Minimum of 3-5 years in catering management, with experience in both hotel-based and off-site catering events.
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple events and projects simultaneously.
• Strong creative problem-solving skills with the ability to adapt quickly and think proactively.
• Deep understanding of event planning, catering logistics, and guest relations.
• Proficient in event management software and MS Office Suite.
• Excellent customer service skills and a passion for creating memorable experiences.
• Knowledge of food safety and industry regulations.
  
  

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...