Bell Attendant

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.
• Assist guests with luggage, ensuring timely and efficient handling to and from rooms.
• Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.
• Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.
• Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.
• Handle and store guests packages with care, ensuring they are delivered promptly to the recipient.
• Bike and Trolley Maintenance & Cleaning:
• Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.
• Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.
• Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.
• Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.
• Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.
• Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.
• Greet guests before they greet you, ensuring a proactive approach to service.
• Use positive body language and maintain an approachable, friendly demeanor at all times.
• Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.
• Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel’s cleanliness standards.
• Administration & Record-Keeping:
• Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.
• Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.
• Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment
• Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.
• Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.
• Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.
  
  

• You’ve gained experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.
• You have good written & spoken English language skills. Additional language i.e. Russian, Spanish, German, Chinese or any other international language is preferred.
• Youre highly trained on guest relations and communication in a luxury hospitality environment.
• You project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times as per 25hours standards.
• Stay fully informed about the hotel’s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
• Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
• Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.
  
  

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...