Assistant General Manager

We are seeking a dynamic, experienced, and energetic Assistant General Manager to oversee the daily operations of a high-volume, immersive dining venue in Dubai. This role requires a strong leader who is passionate about hospitality, thrives in fast-paced environments, and can deliver outstanding guest experiences while supporting and developing a motivated team.

Key Responsibilities

• Be a visible, hands-on leader, creating a positive and productive work environment with high energy and engagement.
• Manage and execute high-volume restaurant operations with efficiency and attention to detail.
• Inspire and align the team with the owner’s vision, ensuring a memorable and immersive experience for every guest.
• Maintain exceptional guest service standards, going above and beyond to exceed expectations.
• Communicate clearly and confidently with both the management team and front-line staff.
• Proactively seek opportunities to innovate, improve, and elevate the brand experience.
• Stay informed about industry trends, competitor activity, and customer preferences.
• Provide ongoing coaching, training, and development opportunities for team growth.
• Foster a people-first culture in line with the brand’s aspirations to be best-in-class.
• Serve as an internal and external ambassador of the brand.
• Oversee inventory, stock control, and supplier relationships.
• Ensure full compliance with health & safety regulations and internal standards.
• Conduct performance evaluations, address employee relations issues, and support recruitment and onboarding.
• Handle guest feedback and complaints professionally, ensuring swift and effective resolution.
• Support the General Manager with budgeting, forecasting, and financial reporting.
• Monitor sales and KPIs, identifying areas for improvement and growth.

Requirements

• Proven experience in a management role within the hospitality or F&B industry, preferably in Dubai.
• Strong leadership and team management skills with a hands-on approach.
• Ability to operate effectively in fast-paced, high-pressure environments.
• Excellent communication and interpersonal skills.
• Deep understanding of guest experience excellence.
• A passion for people, hospitality, and continuous improvement.
• Fluent in English; additional languages are a plus.
• Strong knowledge of local labor laws, hygiene, and safety standards.

What We Offer

• Competitive salary and benefits
• Career development opportunities within a growing hospitality group
• A supportive and vibrant working environment
• The chance to be part of a unique and evolving brand