Technical Analyst - IT Applications

Position Summary

Job Purpose

The Technical Analyst – Applications will support, maintain, and enhance HCT’s enterprise applications and digital platforms. The role will ensure system stability, performance, security, and effective integration across academic and administrative functions.

Key Responsibilities

• Provide technical support for HCT’s enterprise applications.
• Troubleshoot incidents, system errors, performance issues, and integration failures.
• Conduct root cause analysis and recommend effective solutions.
• Support application upgrades, enhancements, testing, releases, and deployments.
• Work with business users, vendors, developers, database teams, and cloud teams.
• Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.
• Prepare technical specifications, support documents, interface documents, and operational procedures.
• Ensure compliance with HCT’s security, governance, and access management requirements.
• Contribute to application improvement and digital transformation initiatives.
  
  

• Enterprise application support, troubleshooting, incident management, and change management.
• Working knowledge of .NET, C#, Java, Python, JavaScript, Angular, and React.
• Strong knowledge of Oracle, SQL Server, PostgreSQL, and SQL development.
• Experience with REST APIs, SOAP, GraphQL, middleware, MuleSoft, Apigee, or Azure API Management.
• Knowledge of Azure, AWS, Oracle Cloud, Git, Azure DevOps, and CI/CD pipelines.
• Understanding of application security, authentication, authorisation, encryption, and access management.
  
  

• Strong analytical and problem-solving skills.
• Effective communication with technical and non-technical stakeholders.
• Strong stakeholder, vendor, and team collaboration skills.
• Ability to manage changing priorities and multiple technical issues.