Service Advisor 01J26

A Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless customer experience and efficient service operations. This role requires a deep understanding of automotive services, good communication skills, and the ability to manage multiple tasks effectively. The Service Advisor is responsible for scheduling appointments, interfacing with customers, interpreting customer’s complaints, translating technical jargon, advising on the necessary services, and ensuring that all repairs are performed to the customer's satisfaction. They must strike a balance between customer service and management of the service flow within the service department. A successful Service Advisor should be detail-oriented, possess excellent organizational skills, and be able to explain technical details in a way that is easy for customers to understand.

Responsibilities

• Greet customers promptly and assist with their service inquiries and needs.
• Maintain a detailed customer database and update service records promptly.
• Interpret technical service issues and translate them for customers’ understanding.
• Schedule service appointments, carefully managing time and resources effectively.
• Ensure that all customer concerns are accurately documented and addressed timely.
• Coordinate with technicians to ensure timely completion of service requests.
• Advise customers on necessary service work and applicable automotive warranties.
• Provide accurate cost estimates and explain the reasoning behind pricing details.
• Handle customer complaints and facilitate resolutions that maintain customer satisfaction.
• Follow-up with customers to ensure they are satisfied with the service received.
• Maintain cleanliness and organize the service environment to enhance customer experiences.
• Stay updated on new automotive technologies and service best practices.

Requirements

• High school diploma or equivalent; degree in automotive service technology is a plus.
• Prior experience in automotive services or related customer service roles preferred.
• Strong communication skills to effectively liaise between customers and technicians.
• Excellent organizational skills with attention to detail for documentation and scheduling.
• Proficiency with computer systems and software used in service departments.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Knowledge of automotive industry standards and vehicle systems.