Senior Parts & Services Consultant (225-613)

A Senior Parts & Services Consultant plays a pivotal role in bridging the gap between customer's parts and service needs and the company's ability to fulfil them. This position requires a deep understanding of parts management, exceptional customer service skills, and an ability to work seamlessly in a dynamic environment. The Senior Parts & Services Consultant will have extensive experience in handling complex inquiries, providing innovative solutions, and driving customer satisfaction. This role demands an individual who can manage inventory accurately, communicate effectively with clients and stakeholders, and continually evaluate processes to enhance operational efficiency. If you have a proactive approach to problem-solving and a passion for developing client relationships, this is the perfect opportunity for you.

Responsibilities

• Assist customers in identifying the correct parts and services needed for their requirements.
• Maintain an updated inventory of parts to ensure immediate availability when requested.
• Develop and maintain strong relationships with key customers and stakeholders.
• Coordinate with team members to solve customer issues in a timely manner.
• Advise customers on parts usage, compatibility, and availability to optimize their operations.
• Analyze market trends to anticipate parts demand and adjust stock levels accordingly.
• Implement best practices for customer service to enhance satisfaction and loyalty.
• Regularly review and improve internal processes for handling parts and services inquiries.
• Conduct training sessions for junior staff on effective parts and service management practices.
• Ensure compliance with company policies and industry regulations in parts handling.
• Create detailed reports on parts utilization and service efficiency metrics for management review.
• Participate in customer meetings to better understand and address their evolving needs.

Requirements

• Minimum of five years of experience in a parts and services consultant role.
• Strong knowledge of parts management and inventory control systems.
• Excellent customer service and communication skills displayed consistently.
• Proven ability to handle complex inquiries and resolve issues efficiently.
• Ability to work effectively in a fast-paced and dynamic environment.
• Demonstrated skills in relationship building with clients and stakeholders.
• Experience in leading and training junior team members is an advantage.