Senior End User Support
Intertec Systems
United Arab Emirates
2nd June 2025
2506-2132-27
Job Description
desktop support, IT infra support, Active Directory, Windows OS Support, Office 365, Hardware Support, ITIL, Troubleshooting,
Responsibilities (includes All Tasks)
We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.
Key Responsibilities
- Proficiency in Microsoft Windows server OS and Client OS 11, macOS, and mobile devices (Android/iOS).
- Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
- Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
- Solid understanding and experience with mail flow in an enterprise environment and Office 365.
- Troubleshooting issues related to conferencing software (e.g., MS Teams, WebEx, TeamViewer) and meeting room solutions.
- Providing orientation on IT products and technologies used within the organization to new staff.
- Knowledge of Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) management.
- Downloading, installing, and configuring software to meet user requirements.
- Escalating advanced IT support cases based on priority and ensuring follow-up.
- Maintaining IT assets and documentation, including network and user details.
- Providing L1+ support and demonstrating good knowledge of server, network and security devices.
- Supporting printer management, scanners, biometric systems, and CCTV devices.
- Responding to IT support requests via phone, email, and in person.
- Familiarity with the configuration and usage of email clients and mobile devices/smartphones.
- Serving as an escalation point for all organizational IT issues.
- Knowledge of Windows endpoint patching and troubleshooting.
- Performing accurate root cause analyses (RCAs) for all reported incidents.
- Knowledge of enterprise backup and restoration processes, as well as server, storage, UPS, and rack systems.
- Coordinating and following up with vendors and follow-up.
- Participating in internal and external audits.
- A minimum of 5-6 years of experience in End User Support and IT Infra support.
MANDATORY
End User Support and IT Infra support
Willingness to work 24/7 support window, on-call after duty hours as needed.
Soft Skills
MANDATORY
- Strong analytical and troubleshooting skills.
- Excellent communication, a customer service-oriented approach and documentation skills.
- Ability to work independently and as part of a team.
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | https://www.intertecsystems.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
Established in 1991, Intertec Systems is a leading provider of IT services and solutions, catering to Government, Healthcare, Utilities, Financial Services, Insurance, and Enterprises across the Middle East and India. Founded in the UAE, the company operates from offices in 5 countries, offering flexible delivery models.With a strong focus on customer satisfaction, Intertec stands out as one of the few regional SI’s with deep in-house engineering capabilities. Our services span digital transformation, business applications, managed services, cloud, cybersecurity, asset performance, and more. Intertec also drives innovation with industry-specific products, pioneering advancements in InsureTech and Digital Government solutions.Recognized for excellence and customer satisfaction, Intertec Systems has been awarded Best Workplace and holds ISO 9001, 20000 and 27001 certifications. With over 50 technology alliances, Intertec Systems is a trusted leader in the IT industry. For more information, visitwww.intertecsystems.com.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Copyright © 2025 TALENTMATE. All rights reserved.
