Sales Support Specialist For Refining Catalysts

Are you ready to move your career forward and help shape our company’s and customers’ futures?

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Ketjen is hiring for a Sales Support Specialist.

You will be responsible for facilitating the inquiry to order process by providing administrative support to both the sales team, Business Management and Technical Service team by coordinating and assessing opportunities, quotations, and price authorizations regarding terms, prices, products, customers, units , NDA setups, sample shipment, travel arrangements, Visa requests and other relevant data within the administrative sales system (Salesforce.com and SAP 4) in order to ensure an order is processed in a timely and accurate way. Also giving advice on order / contract related subjects, delivering on request data from SAP / SFDC, providing ad hoc and occasional administrative support.

What you will do:

• Advises and supports the Technical Sales in drawing up and changing quotations to customers within the prospect to order process regarding specific possibilities or restrictions on topics like delivery conditions, payment conditions, transport, packaging, import procedures;
• Processes all relevant data of quotation or order in the various administrative systems and ensures that all data (customer data, agent data, price elements, percentages of commissions agents) are correct and in agreement with each other so that the system is constantly up to date;
• Follows the quotation / order during the entire process and makes sure that the right people need to approve take action where necessary to ensure that the quotation / order runs correctly and smoothly;
• Is the first point of contact for everything regarding the quote to order process and is the linking pin for the internal and external stakeholders;
• Checks the prices and ensures that the dates of prices, sku's and price authorizations are correct in the system (also for changes and renewals) and communicates with the Global price coordinator
• Ensures correct handling of items arising from an tender requirements and order such as providing bid bonds, tender fees and bank guarantees or letters of Credit.
• Maintains intensive contact with the Catalysts Order to Cash team and the price and customer coordinator regarding the outstanding and expected orders.
• Ensures internal and external audit reporting on the commercial activities.
• Making metal escalations and quotes and Pricing Approvals for the benefit of Sales
• Making Pricing Approvals for quarterly prices in FCC and HPC for Sales
• Replacing Sales Support colleagues within the Global Sales Support group
• Enter contracts and agreements into Apptus and follow up on approvals
• Go-to-market: administrative support to local entities in UAE and Saudi. Support in arranging travel supports for team for site visits or workshops.
• Customer catalyst inventory monitoring to minimize risk of delayed deliveries
• Coordination with CSR to track catalyst orders and shipments and liaise with customers in case of delays in deliveries
• Coordination of deliveries and payment of oil and catalyst samples sent by customers to Ketjen for analysis
• Coordination of spent catalyst disposal paperwork and payments.
• Helps prepare and update sales dashboard
• Supports regional marketing related activities initiated by Sales/GTS to promote Ketjen’s visibility in the region like admin tasks for invitations, follow up on registering customers;
  
  

• Bachelor level (commercial and / or logistics)
• At least 5 years of relevant work experience (commercial and / or logistics)
• Insight into the business and business processes preferable in Oil and Gas sector
• Experience with relevant systems (SAP 4, Salesforce.com) and MS Office (Excel, Word, Powerpoint, Outlook) experience.
• Analytical insight
• To be able to set priorities and act in a solution-oriented manner.
• Stress resistant and accurate.
• Languages:, Mandatory English, Knowing Arabic is an advantage
  
  

• Competitive compensation
• Comprehensive benefits package
• A diverse array of resources to support you professionally and personally.