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Job Description

We are seeking a Reservation Agent who is fluent in Arabic to join our team. Your main responsibility will be to handle reservation requests and provide exceptional customer service to our Arabic-speaking clients. You will be responsible for managing reservations, handling inquiries, and ensuring a smooth booking process. The ideal candidate should have excellent communication skills and be able to multitask effectively.


Responsibilities

  • Handle incoming reservation requests by phone, email, and online platforms.
  • Provide accurate and timely information to customers regarding availability, rates, and special offers.
  • Book reservations and process payments.
  • Assist guests with special requests and provide personalized service.
  • Maintain customer database and update guest information as required.
  • Collaborate with other departments to ensure smooth operations.
  • Handle customer inquiries and resolve complaints.
  • Maintain knowledge of property features, events, and local attractions.
  • Follow reservation procedures, policies, and guidelines.
  • Provide exceptional customer service to ensure guest satisfaction.


Requirements

  • Fluency in Arabic, both written and spoken.
  • High school diploma or equivalent.
  • Previous experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask effectively.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Abu Dhabi Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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