Reservations Agent (225-907)

A Reservations Agent is a customer service professional who assists clients in organizing and booking their travel arrangements, which may include flights, hotel accommodations, car rentals, and various tour packages. Working in the hospitality and travel industries, a Reservations Agent must deliver excellent customer service through telephonic, online, and sometimes face-to-face interactions. They must be knowledgeable about the services offered and able to suggest suitable options to meet the client's travel needs and budget. A detail-oriented mindset is crucial to manage booking systems efficiently and address any changes or cancellations effectively. Proficiency in communication, both written and verbal, is essential, as is an ability to thrive in a fast-paced environment where multitasking is a must.

Responsibilities

• Respond promptly to customer inquiries about travel bookings via phone or email.
• Explain the features and advantages of different travel packages to clients.
• Efficiently utilize reservation software to book and confirm travel arrangements.
• Provide accurate information about pricing, availability, and accommodation options.
• Amend and manage reservations in response to customer requests or changes.
• Handle customer complaints and resolve issues related to booking discrepancies.
• Coordinate with hotels and other service providers for special arrangements as required.
• Ensure all details are accurately documented in the reservation system for records.
• Promote additional services such as travel insurance and car rental upgrades.
• Maintain a polite and professional demeanor with clients at all times.
• Keep up-to-date with industry trends and any changes in travel regulations.
• Support management in administrative tasks as needed within the reservations department.

Requirements

• High school diploma or equivalent required; additional qualifications preferred.
• Minimum of one year experience in customer service or reservations role.
• Proficient in using Microsoft Office and reservation booking software.
• Excellent written and verbal communication skills are essential.
• Strong organizational skills and keen attention to detail are required.
• Ability to work independently and handle multiple tasks under pressure.
• Familiarity with travel regulations or willingness to learn about the industry.