Reservation Agent – Arabic Speaker (225-907)

As a Reservation Agent specializing in catering to Arabic-speaking clients, you will play a crucial role in providing exceptional booking and customer support services for our travel and hospitality offerings. This dynamic position will see you leveraging your language skills and cultural understanding to engage effectively with clients, ensuring their needs are met and helping them have a seamless experience. You will handle inquiries, process reservations, and manage client concerns, all while maintaining high standards of service excellence. This role is an excellent opportunity for a detail-oriented, customer-focused professional eager to build a meaningful career in the travel and hospitality industry, working alongside a diverse and supportive team.

Responsibilities

• Communicate effectively with Arabic-speaking clients to understand and fulfill their reservation needs.
• Process booking requests and cancellations in a timely and accurate manner.
• Maintain up-to-date knowledge on services and promotions to inform clients efficiently.
• Handle client inquiries via phone, email, and live chat, ensuring swift responses.
• Coordinate with hospitality providers to ensure seamless service delivery to clients.
• Resolve booking issues and client complaints promptly and professionally.
• Maintain client confidentiality by adhering to privacy regulations and company policies.
• Contribute to team goals by meeting individual and team performance targets.
• Provide personalized service and make recommendations based on client preferences.
• Utilize reservation systems to manage and update client bookings accurately.
• Collaborate with the marketing team to manage client promotions and offers effectively.
• Continuously improve service delivery by staying informed about industry trends.

Requirements

• Proven experience in reservations, hospitality, or customer service roles.
• Bilingual proficiency in Arabic and English with excellent communication skills.
• Familiarity with reservation systems and CRM software is highly desirable.
• Strong problem-solving skills with a customer-oriented approach.
• Ability to manage multiple tasks while maintaining attention to detail.
• Flexibility to work shifts, including evenings and weekends as needed.
• High school diploma or equivalent, with further education preferred.