Receptionist (225-831)

The receptionist is a crucial member of any organization, serving as the first point of contact for visitors and clients. This dynamic role involves a blend of administrative support and customer service, ensuring a smooth operation of the front desk activities. A receptionist should possess excellent communication skills, a friendly demeanor, and the ability to juggle multiple tasks efficiently. Patience, organization, and professionalism are key traits necessary for success in this position. A receptionist not only supports the administrative team but also contributes significantly to creating a welcoming atmosphere, reflecting the company’s image positively to all visitors and callers.

Responsibilities

• Greet and welcome visitors as soon as they arrive at the office premises.
• Direct visitors to the appropriate person or department efficiently and politely.
• Answer, screen, and forward incoming phone calls promptly and professionally.
• Ensure the reception area is tidy and presentable at all times.
• Provide basic and accurate information in-person and via phone or email.
• Receive, sort, and distribute daily mail and deliveries accordingly.
• Maintaining office security by following safety procedures and controlling access.
• Order front office supplies and keep inventory of stock accurately.
• Coordinate with other departments for planning and organizing meetings as needed.
• Assist in scheduling appointments and managing basic calendars promptly.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Support and facilitate administrative requirements and special projects when necessary.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite and familiarity with office equipment like printers.
• Professional attitude and appearance with strong customer service skills.
• Solid communication skills, both written and verbal, in English.
• Ability to be resourceful and proactive when issues arise within the front office area.
• Excellent organizational skills and ability to multitask effectively without losing attention to detail.
• High school degree or other relevant qualification; additional certification is a plus.