Receptionist (225-726)

A Receptionist plays a crucial role in the smooth operation of any organization. As the first point of contact for visitors and clients, they are responsible for providing a warm and professional greeting. This position requires excellent communication skills, a positive attitude, and a passion for customer service. Receptionists handle a wide array of tasks, ranging from answering phones and directing calls to managing appointment schedules and maintaining records. They must be able to multitask effectively, possess strong organizational skills, and have an ability to think on their feet. A successful Receptionist is not only a gatekeeper but also an ambassador for the company, ensuring every guest interaction is positive and reflects the company's values.

Responsibilities

• Greet and welcome guests as they arrive at the office or building.
• Answer, screen, and forward incoming phone calls promptly and efficiently.
• Provide accurate information to clients and visitors regarding services and inquiries.
• Maintain and manage the appointment schedule for different departments and personnel.
• Sort and distribute daily mail, packages, and deliveries with accuracy.
• Maintain office security by following proper procedures and controlling access.
• Assist in preparing reports and documentation as required by management.
• Manage and update office databases and filing systems for efficient operations.
• Coordinate with facilities management for office maintenance and repairs.
• Maintain office supplies inventory by checking stock and ordering supplies as needed.
• Support colleagues with various administrative tasks to ensure smooth workflow.
• Handle guest and client inquiries with a friendly and solution-oriented approach.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficient in Microsoft Office Suite and basic computer skills.
• Strong organizational and multitasking abilities to manage various responsibilities.
• Excellent verbal and written communication skills for effective interaction.
• Strong attention to detail with a focus on providing high-quality service.
• Ability to handle sensitive information with discretion and confidentiality.