Receptionist (225-620)

The receptionist plays a crucial role in ensuring the smooth running of an organization by being the first point of contact for clients, visitors, and stakeholders. A receptionist is responsible for greeting guests, managing phone calls, and performing general administrative tasks. This position is ideal for someone with excellent interpersonal and communication skills, as well as strong organizational abilities. The position is pivotal in creating a welcoming atmosphere and professional image for the company. The receptionist's duties also include handling inquiries, coordinating appointments, and assisting with various clerical duties to ensure the efficiency of the office operations. A successful candidate for this role is expected to be well-organized, proactive, and capable of multitasking in a fast-paced environment.

Responsibilities

• Greet and welcome visitors as soon as they arrive at the office.
• Manage incoming phone calls and direct them to the relevant departments.
• Maintain security by following procedures and controlling access via the reception desk.
• Update appointment calendars and schedule meetings for staff and clients.
• Prepare and coordinate deliveries and manage incoming and outgoing mail.
• Ensure the reception area is tidy, organized, and presentable at all times.
• Provide basic and accurate information both in-person and via phone/email.
• Assist in administrative tasks such as data entry and record keeping.
• Manage visitor logs and maintain office security and confidentiality.
• Handle client and visitor queries efficiently and politely.
• Coordinate with office staff to ensure efficient office operations.
• Support employees with necessary office supplies and resources.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite or similar software applications.
• Professional attitude and appearance with a pleasant personality.
• Solid written and verbal communication skills, with attention to detail.
• Ability to be resourceful and proactive when handling issues or concerns.
• Excellent organizational skills and the ability to multitask effectively.
• A high school diploma or equivalent; additional qualifications are a plus.