Operations Support Supervisor (225-1011)

As an Operations Support Supervisor, you will play a critical role in overseeing and enhancing the efficiency of our operational processes. You will be responsible for supervising a team of support staff, ensuring that daily operations run smoothly and effectively. Your core responsibilities will include coordinating between various teams, helping resolve operational issues, and implementing strategies to optimize workflow. With your guidance, the team will work towards meeting and exceeding company standards and objectives, which are crucial in maintaining customer satisfaction and company growth. This position requires strong leadership skills, a keen eye for detail, and the ability to adapt and thrive in a fast-paced environment.

Responsibilities

• Supervise and guide the operations support team to ensure efficient workflow.
• Coordinate with different departments to facilitate operational needs and requests.
• Monitor daily operations to ensure compliance with company policies and standards.
• Analyze operational data to improve processes and overall efficiency.
• Develop and implement strategies for team performance enhancements and productivity.
• Lead regular team meetings to communicate objectives and update on progress.
• Assist in resolving customer and operational issues swiftly and efficiently.
• Maintain and update procedural documentation and best practices guidelines.
• Conduct performance reviews and provide constructive feedback to team members.
• Liaise with management to align operations with company goals and objectives.
• Ensure resource availability and allocation for optimal operational support.
• Foster a positive and collaborative working environment within the team.

Requirements

• A bachelor’s degree in business administration or a related field is preferred.
• Proven experience in an operations support or supervisory role is necessary.
• Strong leadership skills with a focus on team development and guidance.
• Excellent organizational skills and a keen eye for operational details.
• Ability to analyze data and make informed decisions to improve operations.
• Exceptional communication and interpersonal skills are required for this role.
• Proficiency in using MS Office and other relevant operational software tools.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Strong problem-solving skills and ability to resolve operational issues effectively.