Operations Executive - Air Freight 17N25

The Operations Executive - Air Freight 17N25 plays a crucial role in managing the logistics and transportation of air freight. This individual is responsible for overseeing the daily operations in air freight forwarding, ensuring compliance with all airline regulations, and maintaining excellent customer service standards. This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will coordinate with various departments to ensure timely and efficient movement of goods, handle inquiries related to shipping details, and resolve issues as they arise. This role involves significant interaction with clients, airlines, and customs officials.

Responsibilities

• Coordinate and manage daily air freight operations to ensure timely delivery of shipments.
• Ensure compliance with all airline and international air freight transport regulations.
• Liaise with airlines, customs, and clients to facilitate smooth operations.
• Prepare and process air freight documentation accurately and in a timely manner.
• Monitor shipment progress and coordinate with all stakeholders for updates and changes.
• Resolve operational problems and manage shipment discrepancies efficiently.
• Maintain strong communication with clients to ensure high satisfaction levels.
• Analyze operational performance and implement improvements for efficiency and accuracy.
• Negotiate rates with carriers and maintain excellent relationships with service providers.
• Coordinate with the sales team to align operational capabilities with client expectations.
• Stay updated on industry trends and regulatory changes affecting air freight operations.
• Assist in budget management by optimizing operational costs and maintaining profit margins.

Requirements

• Bachelor’s degree in logistics, supply chain management, or a related field.
• Minimum of 3 years of experience in air freight operations or logistics.
• Strong knowledge of air freight regulations and international shipping protocols.
• Proficiency in using freight management and shipment tracking software tools.
• Excellent communication and interpersonal skills for client interaction.
• Ability to multitask and manage multiple shipments simultaneously under pressure.
• Proven problem-solving skills with a focus on customer satisfaction and operational excellence.