Operations Associate
Miral Experiences
United Arab Emirates
20th May 2025
2505-1936-1
Job Description
This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the stores are well stocked and clean. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior
- Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
- Engage each guest as a unique individual and listen attentively to their requests and questions
- Assist and advise guests to make purchases by recommending, describing and demonstrating products.
- Manage and maintain queue lanes, turn stiles, entrances and exits
- Sell tickets and retail products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company’s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
- Applying product knowledge while handling guests and improve the same on a regular basis.
- Manage lost and found counter and locker area cording to company’s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
- Working on promotions and achieving set targets.
- Assisting in quarterly and yearly inventory.
- Any other tasks that may be required from time to time to perform to meet the needs of the business.
- Medically able to work in all weather conditions.
- Physical able to carry/lift items, climb ladder etc.
- Higher secondary or equivalent
- Moderate verbal communication skills
- Basic knowledge of cash handling skills
- Good communication skills
- Previous retail experience
- Previous customer care experience
- Previous experience in handling guest complaints
- Previous cash handling skills
Job Details
| Role Function: | Operations | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Entry-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | Operations Management | Company Website: | https://www.miral.ae |
| Company Industry/ Sector: | Entertainment Providers | ||
What We Offer
About the Company
Miral Experiences operates a diverse portfolio of world-class, award-winning immersive experiences and attractions in Abu Dhabi, bringing joy to visitors from around the world. From thrilling adventures and hands-on discovery to enriching cultural experiences, our destinations offer something for everyone, creating unforgettable moments for all ages. Our entertainment experiences on Yas Island include Ferrari World Yas Island Abu Dhabi, the world’s first Ferrari-branded theme park; Yas Waterworld, the UAE’s unique Emirati waterpark; Warner Bros. World™ Yas Island Abu Dhabi, the world’s first-ever Warner Bros. branded indoor theme park; SeaWorld Yas Island Abu Dhabi, the region’s largest indoor marine life theme park; and CLYMB Abu Dhabi, home to the world’s largest indoor skydiving flight chamber and the region’s tallest indoor climbing wall. Our cultural destinations include teamLab Phenomena Abu Dhabi, a multi-sensory experience where art, science, and technology converge; and Qasr Al Watan, a cultural landmark offering an in-depth exploration of the UAE’s heritage, values, and leadership.
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