Instructor Beverages QA QC

Job Purpose

Perform assessment, documentation and organization of tasks related to quality assurance to support the efficiency and effectiveness of organization’s successful implementation of the F&B strategy. Will be in charge

of developing a complete QA program that not only safeguards the quality of our products, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in both production

and the finished product.

Job Specific Accountabilities

Implementation of QA/ QC standards:

• Interpret, build upon, and comply with company quality assurance standards for exiting sites as well as during the opening of new sites.
• Perform routine inspections and quality tests. Identify and resolve workflow and production issues.
• Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities and create audit reports. Record inspection results by completing reports and summarizing data into quality database.
• Develop Food Safety SOP Manual for production and design, with improvements as needed, and create testing protocols for implementation.
• Monitor the use of equipment to ensure it is safe and discard any that do not meet requirements. Ensure that standards and safety regulations are observed.
• Address and discuss recurring issues with team leader and propose solutions.
• Assist in tracking, documenting, and reporting quality levels as well as environmental, health and safety goals.
• Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements (ADFCA regulations)
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
  
  

• Train the production team on quality control measures to improve product excellence and brief them about ADFCA regulations regarding food safety and food retail.
• Participates in the creation and execution of site Training program. Applies learning and development expertise to influence the development of effective training tools. Assists with the development of broad, long-term, and short-term training initiatives.
• Monitors learning effectiveness on an ongoing basis and keeps managers apprised of projects’ status. Provides insight on trends and performance. Maintains current knowledge of operations and systems
  
  

• Develops on job assessment, pre and post training assessment tools to evaluate individual performance of participants to each training program.
  
  

• 6 years of experience in F&B industry, including at least 3 years Quality Assurance/ Quality Check
  
  

• Familiarity with food safety standards and regulations, such as HACCP, ISO, and FSSC.
• Proficiency in coffee quality evaluation and grading methods, such as SCA cupping protocol and
  
  

• Expertise in developing and implementing quality assurance policies and procedures and ensuring
  
  

• Experience in training and coaching staff on quality assurance best practices and techniques.
• Communication, teamwork, problem-solving, and customer service skills.
  
  

• SCA Barista Professional.
• Arabica Q Grade
• Any other related food certificate is an advantage.