Guest Relation Agent (French Speaker)
Talentmate
United Arab Emirates
26th March 2024
2403-1-6312
Job Description
The Guest Relation Agent (French Speaker) will provide exceptional customer service to French-speaking guests, ensuring a memorable and positive experience. They will assist with check-in and check-out procedures, handle guest inquiries and complaints, and provide information about hotel facilities and services. This role requires fluency in French and English, as well as excellent communication and interpersonal skills.
Responsibilities
- Greet guests upon arrival and assist with check-in procedures.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Provide accurate information about hotel facilities, services, and local attractions.
- Coordinate with other hotel departments to ensure guest needs are met.
- Assist with check-out procedures and payment processing.
- Ensure guest satisfaction by resolving any issues or concerns.
- Maintain a pleasant and welcoming atmosphere in the hotel lobby and public areas.
- Handle and escalate any emergencies or security incidents according to hotel protocols.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in a customer service or hospitality role is preferred.
- Strong interpersonal and communication skills.
- Knowledge of hotel operations and services.
- Ability to work flexible hours, including weekends and holidays.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | Customer Service | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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