Front Office Assistant 15D25

The Front Office Assistant plays a pivotal role in ensuring smooth operations in a business environment. Serving as the first point of contact for clients and visitors, the Front Office Assistant manages communications and administrative tasks with efficiency and professionalism. The role involves supporting the office by maintaining cleanliness and order, managing schedules, and addressing inquiries. The ideal candidate is courteous, highly organized, possesses strong communication skills, and can multitask effectively in a fast-paced environment. This position requires discretion, interpersonal skills, and the ability to adapt to new processes and technologies with ease. Those interested in this role must be committed to providing excellent customer service and maintaining a welcoming atmosphere.

Responsibilities

• Greet and welcome visitors with a positive, helpful attitude and in a professional manner.
• Manage incoming calls, directing them to the appropriate departments or taking detailed messages.
• Handle all inquiries, providing accurate information and immediate responses where possible.
• Maintain a tidy and professional front office environment at all times.
• Coordinate and schedule appointments and meetings through calendars and booking systems.
• Assist with administrative tasks including filing, data entry, and mail distribution.
• Ensure all safety and security protocols are followed to protect the office environment.
• Maintain office supplies and place orders as necessary to prevent shortages.
• Support office staff with copying, scanning, and document preparation as needed.
• Facilitate communication between clients and office staff to improve service delivery.
• Assist with special projects and other duties as assigned by management.
• Monitor and respond to email and written correspondence efficiently and professionally.

Requirements

• High School diploma or equivalent; additional education is a plus.
• Proven experience in a front desk or customer service role preferred.
• Excellent verbal and written communication skills are essential for this role.
• Strong organizational and multitasking skills with attention to detail required.
• Proficiency in using office equipment such as computers, printers, and fax machines.
• Knowledge of Microsoft Office Suite and basic data entry skills necessary.
• Ability to handle sensitive information with integrity and confidentiality required.