E-Commerce Executive (225-624)

The role of an E-Commerce Executive is crucial in the rapidly growing digital marketplace. They are responsible for managing and enhancing the online sales platforms for businesses, ensuring a seamless shopping experience for customers. The position combines elements of marketing, technology, and customer service to drive online sales growth and improve the company's digital presence. An E-Commerce Executive is tasked with optimizing product listings, managing inventory, and analyzing sales data to inform strategic decisions. They also work closely with other departments, such as marketing and IT, to ensure that the website is attractive, secure, and easy to navigate. In this dynamic role, staying updated on industry trends and technological advancements is essential to maintain a competitive edge in the market.

Responsibilities

• Oversee and manage the company’s e-commerce platform and daily operations efficiently.
• Coordinate with design and marketing teams for site content improvements and promotions.
• Optimize product listings to enhance visibility and attractiveness to customers online.
• Analyze sales and performance data to make informed business decisions and strategies.
• Monitor website traffic and user experience, suggesting enhancements when necessary.
• Implement promotional campaigns and discounts to boost sales and customer engagement.
• Manage inventory and stock levels to avoid shortages and overstock situations.
• Collaborate with the IT department to ensure the website is secure and functional.
• Stay updated on emerging e-commerce and digital marketing trends and technologies.
• Manage customer inquiries and feedback to improve service and increase satisfaction.
• Develop and execute strategies to increase website traffic and maximize conversion rates.
• Prepare and present performance reports to management for review and improvement.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Proven experience in a similar e-commerce management role is essential.
• Strong analytical skills and proficiency in data-driven decision-making processes.
• Familiarity with e-commerce platforms like Shopify, Magento, or WooCommerce.
• Excellent verbal and written communication skills for effective collaboration.
• Ability to multitask and manage time effectively in a dynamic environment.
• Strong understanding of digital marketing practices, including SEO and SEM strategies.